Warranty
Up to 25 years of coverage.
The systems we install are backed by the manufacturer’s limited warranty. Here’s what’s covered, and what keeps your coverage valid.
Coverage
What's covered, and for how long.
The manufacturer will repair or replace covered parts that fail from defects in materials, for the original owner.
| System | Part | Coverage |
|---|---|---|
| Whole house (Entry Point Cylinder) | Mineral tank | 25 years |
| Whole house (Entry Point Cylinder) | Control valve | 25 years |
| Reverse osmosis | RO unit | 25 years |
| Well water system | Mineral tanks | 15 years |
| Well water system | Control valve | 25 years |
| Well water system with RO | RO unit | 15 years |
| SupplyLife hydration station | Water dispenser | 15 years |
The fine print
Keeping your warranty valid.
What you need to do
- Sign and return your warranty acknowledgment within 15 days of signing your contract.
- Keep up scheduled maintenance: media service every 5 years, RO service every 18 months, and a system review every 12–18 months.
- Let only authorized technicians change media, filters or parts.
- Keep water pressure at or below 80 PSI and water temperature at or below 100°F.
- Protect the system from freezing and direct sunlight, and don't leave it disconnected for more than 6 months.
- Report any problem within 30 days.
What's not covered
- Replacement filters and membranes.
- Transportation, handling and labor costs for repairs.
- Damage from misuse, or from unauthorized service or parts.
- Theft, or damage from natural disasters.
This page is a summary. Your written warranty document has the complete terms and conditions.